Frequently Asked Questions
When will my order ship after I make a purchase
Orders are set to arrive on time and are typically shipped 2 days prior to the date you selected.
Can I be sure my gift will be delivered on time?
We’ll do everything in our power to ensure on-time delivery.
What happens after I place an order?
Before the shipment leaves, you receive a photo from us on WhatsApp, and after the shipment reaches its destination, you receive an update that it has arrived.
What do you do with my information?
Your privacy is important to us. Your billing details are retained for billing purposes only and never shared with a 3rd party.
Can it be shipped the same day?
That’s a great question! It depends on the gift you chose and the delivery address. You can always check with us by phone directly and we will be happy to help
What if the gift is going to a business?
No problem! Many of our customers send gifts to their clients, loved ones or business partners at their office and we’ll be happy to take care of this for you. Just be sure to include all relevant information to make sure delivery goes without a hitch. A full name, business name, department and suite number are all necessary to make your delivery a success!
Is it possible to cancel the order?
If you want to cancel an order, let us know by phone as soon as possible. Orders for products with personal design / personal branding / name – cannot be canceled, returned or exchanged.
What happens if I entered the wrong shipping address?
We have been there and understand that mistakes happen. Customers are responsible for providing the correct shipping information prior to shipping. we will ship to the shipping address given.
Can I make changes on the order?
Of course!! As long as the order has not yet been shipped, we are here for you and can change any product within the package.
Are you kosher?
We are kosher! All our products with a kosher certificate!!
Do you have any questions left?
If you have additional questions that we haven’t addressed in this FAQ, please ask us! You can send a question on our Contact Us page
